Refund policy

Refund Policy – Viralkart

At Viralkart, we strive to ensure that our customers are satisfied with their purchases. If you are not completely happy with your order, we are here to help.

Returns

You have 7 days from the date of delivery to request a return. To be eligible for a return:

  • The item must be unused and in the same condition that you received it.

  • The item must be in its original packaging.

  • You must provide the receipt or proof of purchase.

Non-Returnable Items

Certain items cannot be returned, including:

  • Personal care products

  • Items marked as Final Sale

  • Gift cards or digital products

  • Products damaged due to misuse

Refunds

Once we receive your returned item, our team will inspect the product and notify you of the status of your refund.

If your return is approved, your refund will be processed and the amount will be credited to your original payment method within 5–10 business days.

Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank account again.

  2. Contact your credit card company or payment provider.

  3. If the issue still persists, contact us.

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need to exchange an item, please contact our support team.

Shipping for Returns

Customers may be responsible for paying their own return shipping costs, unless the product received is defective or incorrect.

Contact Us

If you have any questions about our Refund Policy, please contact us:

📧 Email: support@viralkart.shop